Shipping policy

Processing Time:

Please be aware that it may take 7-9 business days to process and ship finished toys.

Shipping Methods:

For European countries, shipping depends on the delivery times of the specific shipping company. You can contact us for additional information and estimated shipping period.

For international orders, You can contact us for additional information and estimated shipping period.

All shipments include a tracking number, which will be provided to you once your order has been shipped.

Shipping Costs:

Shipping costs are calculated based on the destination and weight of the package.

Shipping charges will be displayed at checkout before you finalize your purchase.

Customs and Duties:

Please note that international orders may be subject to customs duties and taxes imposed by the destination country.

Any additional charges incurred during shipping are the responsibility of the customer.

Lost or Damaged Packages: 

In the rare event that your package is lost or damaged during transit, please contact us immediately at mousemoustoys.com so we can assist you in resolving the issue.